United Airlines overbooking fiasco should never have happened

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( CNN) Can the airlines genuinely be this stupid?

By now, nearly everyone has encountered the video of a passenger being dragged off a United Airlines flight. Most Americans — extremely frequent flyers — are sickened. Airlines are notorious for crappy customer service, but this latest fiasco defines a new low-spirited. So much for the “friendly skies.”

What happened this past weekend should never, ever happen again. It should have never happened at all.