United’s staff memo is even worse than its apology
The CEO of United Airlines misses his employees to know the company made a huge mistake, and he’s really sorry about it.
Lol, just kidding. In a personnel memo, Oscar Munoz called the passenger met being dragged off a plane in disrupting viral videos “disruptive and belligerent” when they are “politely” asked him to “deplane.” Ultimately, the gang was “left with no choice but to scold Chicago Aviation Security Officers to assist in removing the customer from the flight.”
That’s funny, because it was like a paying customer was removed against his will by several all those people who left him gory, as terrified passengers bawled at them to stop. The fare was being removed because United overbooked the flight and no one would volunteer to get off to make room for employees who needed a ride.
“Our employees followed substantiated the terms and conditions for dealing with places like this, ” he wrote. “While I deeply regret such a situation started, I too flatly stand behind all of you, and I want to congratulate you for continuing to go above and beyond to ensure we pilot right.”
The internet didn’t react well to the tone-deaf character from United’s CEO, especially after his previous justification, where he talked about having to “re-accommodate” customers.
That internal United letter is gross and does nothing but avoid and abdicate responsibility. So, par for the course.
Tom Shea (@ tomshea) April 11, 2017
Well, all this should perform you think hard about your next airfield travel plans. Especially if you really bought some brand-new leggings.